FAQ

What Does Each Stock Status Mean?

In Stock

The product is in stock and ready to ship.

On Backorder

The product will be shipped in from America by Fedex Priority. This process adds 3 business days to your order time.

Out of Stock

The product is not in our warehouse or available from any of our suppliers. This can be for a multitude of reasons. The product can be subject to manufacturing delays. The product can be experiencing unexpected demand.

The product may be discontinued. If you still want that particular product feel free to contact us on info@knifeco.com.au to ask about the what the situation is with that product and how we may be able to assist you in acquiring it.

What Does My Order Status Mean?

Processing

Your order has been received by us. This status usually lasts 3 days.

Importing

Your products are being imported. This status usually lasts 5 to 10 days.

Sent

Your product has been sent. We usually ship using Express Post. This status lasts as long as your order is in transit.

Completed

Your order should have arrived at its destination. Please check your order for missing items and item defects.