Terms & Conditions

Use of this website indicates your acceptance of our policies and you hereby agree to be bound by the Terms & Conditions.

 

GOVERNING LAW

These Terms & Conditions are intended to be interpreted in accordance with Australian laws. By accessing our website, KnifeCo and you irrevocably agree to submit to a non-exclusive jurisdiction, in a court of law or tribunal established under Australian law. All information on this website is governed according to state jurisdiction laws of New South Wales and the federal constitution of the Commonwealth of Australia.

 

LIMITATION OF LIABILITY

Our liability is limited to the conditions and warranties express or implied, applicable by the laws of fair trading or other applicable law. KnifeCo shall not be held responsible for any loss or damage incurred by you arising from but not limited to:

  • incomplete and incorrect information, including without limitation payment or other relevant order form details;
  • unauthorised access, use or misuse of your personal information;
  • links to a third party website;
  • any harmful virus, software, or bugs;
  • interruption, transmission or connection failure to this website;
  • loss of profit, income, data or interruption to business,
  • personal injury, negligence, illness or death;
  • other circumstances beyond our reasonable control

 

PRICING

All prices shown are inclusive of GST (10%) and are correct at the time of notice. We reserve the right, however, to change prices at any time without prior notice.

Prices offered on this website are subject to change without notice. Where a pricing error occurs, we will not be bound by the incorrect pricing stated, and reserve the right to cancel your order.

 

CANCELLATIONS

All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by email. Any orders placed by you will be treated as an offer to purchase goods from us and we have the right to cancel your order at any time. If your order has not been processed, dispatched or payment is pending, you may choose to wait until the product is available again or you may proceed to cancel your order. If we reasonably believe that you are in breach of terms of service, including without limitation of fraud, misrepresentation or violation of applicable law, we have the right to take commensurate action required to prevent loss or breach. We may do so by suspending or cancelling your order or payment without notice.

 

RETURNS

We are committed to ensuring all our products maintain quality standards, safety testing and conformance. If you receive goods that are damaged, defective, faulty or incorrect, you shall be entitled to a replacement, repair or refund in the event of failure to meet terms of acceptance. If you are not satisfied with our products we offer 30 day money-back guarantee. All returns are conditional to orders having been marked as shipped. To be eligible for a valid refund, you must return all orders conditionally intact in their original packaging. All orders must be returned within 15 days. The 30 day guarantee period will commence from the date the customer receives their product. If items have been marked as unclaimed, the date shall be assumed to be 3 business days from date of dispatch. We do not cover the cost of shipping and handling returns. All refunds are processed within 3 business days of receipt of goods returned.

 

WARRANTY

KnifeCo products are sold for intended use that meet accepted quality standards. You are covered within your right under Consumer Australian Law which entitles you to a replacement, repair, or refund. This warranty does not cover improper use, abuse, alteration, theft, loss, or unreasonable use of your product. Exclusions may apply to finishings, cleaning or sharpening of your product where warranty claims may be void.

For further information please read our warranty policy.

DISCLAIMER

The information on this website is provided “as is” without warranty or representation any kind, either express or implied, deemed available for general information purposes only. The information presented on this website is provided in reasonable care and good faith. The information, contents, materials, products and services may not be suitable for your intended use. KnifeCo does not warrant or represent that the information in this website is accurate, complete or absent of any errors or omissions. Subject to the extent permitted by applicable law, KnifeCo does not accept any liability for all losses, damages, costs and expense (consequential or indirect) incurred by you as a result of any error, omission or misrepresentation in any information on this website. KnifeCo also disclaims any warranties regarding the security, availability, performance, access, reliability, use or misuse of information on this website. The information on this website is based on current applicable law and interpretation. The carriage, use, and ownership of knives is subject to compliance and regulation. It is your responsibility to abide by governing laws.

 

INDEMNITY

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless KnifeCo and our partners, attorneys, staff and affiliates from any and all claims, actions, suits or  proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including legal fees) arising out of any breach of Terms & Conditions, by you, arising out of your use of this website, or any unauthorised access using your personal information.