Knife Co 60 Day Money Back Guarantee
If you are unhappy with your purchase from us for any reason, just contact us with the reason and send it back to us within 60 days and we will give you the full purchase price refund.
We are committed to ensuring all our products maintain quality standards, safety testing and conformance. If you receive goods that are damaged, defective, faulty or incorrect, you shall be entitled to a replacement, repair or refund in the event of failure to meet terms of acceptance.
If you are not satisfied with our products we offer 30 day money-back guarantee. All returns are conditional to orders having been marked as shipped. To be eligible for a valid refund, you must return all orders conditionally intact in their original packaging. All orders must be returned within 30 days. The 30 day guarantee period will commence from the date the customer receives their product. If items have been marked as unclaimed, the date shall be assumed to be 3 business days from date of dispatch. We do not cover the cost of shipping and handling returns. All refunds are processed within 3 business days of receipt of goods returned.
Most of the items we sell come with a lifetime warranty or long term (10 years, 15 years, 25 years, etc…) warranty. If the item you purchase from us should break, just return it to us and we will forward it to the manufacturer for repairs or replacement. It will take around 6 weeks for turnaround so please be patient.
Knife Co 2 Year Warranty
If the item does not come with a warranty from the manufacturer, Knife Co will provide a 2 year repair, replacement warranty for your purchase. For more information about rights and guarantees for all products purchased at KnifeCo and everywhere else in Australia for that matter, visit the ACCC website at www.accc.gov.au.
Invoking Returns and Warranty
Just contact us at email@example.com with the details of your purchase.